Sunday 22, April

Trains across Britain missed stops 160 times a day, figures reveal

Govia Thameslink worst for 'station skipping'

Trains in Britain missed scheduled stops at stations on average 160 times a day, the BBC has learned.

Over that period an average of 14 in every 1,000 GTR services missed stations. Close behind were South Western Railway, which averaged 11, and Southeastern with 10.

The best performing operators were Heathrow Express, Chiltern, and Virgin Trains East Coast, with, on average, less than one in every 1,000 of their trains failing to stop over the same period.

Nationally the numbers of FTS has risen year-on-year. In 2014-15 around 116 trains per day missed a stop, in 2017-18 it was 160.

However according to independent regulator the Office of Road and Rail, on average only three in 10 of all types of delay are caused by the operators.

Network Rail is responsible for six in 10 - usually due to infrastructure works, signalling issues or a fatality on the line. One in 10 is caused by another train company.

A spokesman for Network Rail said the firm was "continuing to invest significant amounts to improve the reliability of our network".

Jacqueline Starr, head of customer experience for the Rail Delivery Group, which brings together train companies and Network Rail, said it was "frustrating" for passengers.

She added: "While the number of incidents causing delays and cancellations is going down, each incident is having a bigger impact due to congestion on the network and this is something that we are working hard together to get right."

A Department for Transport spokeswoman said: "Across the network, fewer than 1% of stops are skipped per day.

"While any inconvenience caused by stop-skipping to passengers is regrettable, it helps restore the timetable, benefitting many more people across the wider network."

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